Skip to content

Closings:

All Security First Bank and Insurance locations will be closed on Monday, May 27th in observance of Memorial Day. For access to your account, please use our Online and Mobile Banking, ATMs, and night drop boxes. Regular business hours will resume on Tuesday, May 28th.

Mortgage Error Resolution and Information Requests

You have certain rights under Federal law to notify your mortgage servicer of an error regarding the servicing of your mortgage loan, or to request information related to the servicing of your mortgage loan.

To notify Security First Bank of any error related to the servicing of your mortgage loan, or request any information regarding your mortgage loan, you must do so in writing. Submit your Notice of Error and/or Information Request to:

Security First Bank
Attn: Mortgage Loan Servicing
PO Box 6489
Lincoln, NE 68506

The Notice of Error or the Request for Information must include the following information:

  • Account information: Your name and account number
  • Dollar amount: The dollar amount of the suspected error
  • Description of Problem: A detailed description of the error or a detailed list of the information being requested

For written Requests for Specific Information, the Bank will acknowledge receipt of your letter within five business days (excluding Saturdays, Sundays and federal holidays) and handle the requests within 30 days of receipt.

For Notice of Errors, the Bank will acknowledge receipt of your letter within five business days (excluding Saturdays, Sundays and federal holidays) and determine whether an error occurred within 30 days after receiving your Notice of Error and will correct any error promptly. If additional time is needed to investigate your complaint or request, we may take up to 45 days but we will notify you of the extension within the original 30 days. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.