Skip to content

Scam Calls:

We have been made aware of an incident where our Online/Mobile Banking call center number 844-277-8860 is being spoofed or used to make it appear as though the call is coming from our call center to make scam calls. We would like to remind our customers that we will never call you and ask you for personal information, such as your Online Banking User ID or Password. If you receive a call asking for this information, hang up, and call your local branch directly.

Posted August 17, 2023 in

Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment”. If you do not see this option available, please contact our customer support team at (877) 747-3139 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at (877) 747-3139 so we can help you.